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Orders and shipping

How long does shipping take?

Orders are processed and shipped within 24 hours on business days. Delivery usually takes 4 to 8 business days after dispatch. You'll get a tracking link by email as soon as your order is on its way.

Do you ship outside the United States?

Yes. We ship to the United States, Canada, Australia, New Zealand, the United Kingdom and most of Europe. Shipping options and costs are shown at checkout. For international orders, customs fees and delivery times depend on the destination.

Where is my tracking number?

In your shipping confirmation email, and in your account under Orders. If it hasn't arrived within two business days of ordering, email us with your order number and we'll look it up.

Can I change or cancel my order?

If it hasn't shipped yet, usually yes. Email support@dailybiolabs.com as soon as possible, ideally within 24 hours of ordering, with your order number and what you'd like to change. Once an order has been dispatched we can't stop it in transit, but you can still return it.

My order arrived damaged or something is missing

Email us within 14 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including any return shipping, at no cost to you.

Subscriptions

How does Subscribe & Save work?

Your next pouch ships automatically at the discounted price, timed to the amount you ordered: every 4 weeks for GLP-1 Body Shield, every 60 days for Astaxanthin, and longer for multi-pouch bundles. No minimum term.

How do I skip, pause or cancel?

Log in to your account, open your subscription and choose skip, pause, change the date or cancel. It takes effect immediately. If you can't log in, email us and we'll take care of it for you.

Can I change the product or the quantity?

Yes. You can switch products, change the number of pouches or the delivery interval from your account, or email us and we'll do it for you.

When am I charged?

On the renewal date shown in your account. You receive a reminder email before each renewal, so there are no surprises.

Returns and refunds

What is your guarantee?

30 days. Try any DailyBioLabs product for up to 30 days. If it isn't right for you, contact us within 30 days of receiving your order and we'll guide you through the return process for a refund.

How do I start a return?
  1. Email support@dailybiolabs.com with your order number and the reason.
  2. We reply with the return steps and the return address. Please don't send anything back before you hear from us.
  3. Once we've received and checked the return, the refund goes to your original payment method. Depending on your bank it can take a few extra business days to show up.
Who pays for return shipping?

If the product is damaged, defective or not what you ordered, we do. Otherwise the return shipping is at your cost; we recommend a tracked service. The full details are in our refund policy.

Products and ingredients

Are your products third-party tested?

Yes. Every batch is tested by an independent laboratory for potency and contaminants before it ships. The certificates of analysis are published on our lab reports page.

Can I take them alongside my medication?

Our products are dietary supplements, not medicines, and we can't advise on your personal situation. If you take medication, are pregnant or nursing, or have a medical condition, check with your doctor or pharmacist before adding any supplement.

Are they vegan? Any allergens?

GLP-1 Body Shield is vegan, sugar-free, gluten-free and non-GMO, with no gelatin. Astaxanthin is soy free, GMO free and gluten free. The full supplement facts are on each product page and on the label.

Where are your products made?

In a cGMP-certified facility in the United States, with ingredients traced to their source.

How should I store them?

Cool and dry, out of direct sunlight, with the pouch resealed after use. Keep out of reach of children.

Account and payment

How do I log in to my account?

Go to your account and enter the email address you ordered with. We send a one-time code to that address, so there is no password to remember.

Which payment methods do you accept?

All major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Prices are shown in US dollars.

How do you handle my data?

We only use your details to process your order and answer your questions. Read the privacy policy, or manage your privacy choices.