Refund policy
Refund Policy
Last updated: 30 July 2026
We want you to be happy with your order. Because DailyBioLabs is established in the European Union, you benefit from a statutory 14-day right of withdrawal in addition to the protections below. This policy explains how returns and refunds work.
Your 14-day right to cancel
You have the right to cancel your purchase within 14 days of receiving your order, without giving a reason. The 14-day period ends 14 days after the day you (or someone you nominate) received the goods.
To use this right, tell us clearly within the 14 days by emailing with your order number and name. Once you have told us you're cancelling, you have a further 14 days to return the goods.
Condition of returned items
To be eligible for a return, items must be returned in the same condition you received them, with any seals intact where applicable. You may handle the product only as you would in a shop to check it.
Items that can't be returned
For health and hygiene reasons, supplements that have been opened, unsealed, or used cannot be returned once the seal is broken. This is a standard exemption to the right of withdrawal for sealed health products. Gift cards and clearly marked final-sale items are also non-returnable. If an item is defective, incorrect, or damaged, this exclusion does not apply — see below.
How to start a return
- Email with your order number, the item(s) you want to return, and the reason.
- We'll reply with instructions and the return address. Please do not send items back before contacting us.
Return shipping costs
Unless the item is defective, incorrect, or damaged, you are responsible for the cost of returning the item to us. We recommend using a tracked service, as we can't refund items we don't receive.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods (or, for a cancellation before dispatch, within 14 days of your request). Depending on your bank, it may take a few additional business days for the refund to appear.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us at within 14 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including any return shipping, at no cost to you.
Contact
Questions about returns or refunds? Email .