Cancellation policy
Cancellation Policy
Last updated: 30 July 2026
This policy explains how to cancel an order with DailyBioLabs. It works alongside our Refund Policy.
Cancelling before your order ships
We process orders quickly, so if you need to cancel or change an order, email with your order number as soon as possible — ideally within 24 hours of ordering. If your order hasn't yet been dispatched, we'll cancel it and issue a full refund to your original payment method.
Cancelling after your order ships
Once an order has been dispatched, we can no longer stop it in transit. In that case, your statutory 14-day right of withdrawal applies once the order is delivered — see our for how to return the item and get a refund.
Your 14-day right of withdrawal
As DailyBioLabs is established in the EU, you may cancel your purchase within 14 days of receiving your order, without giving a reason, by emailing . The mechanics of returning the item and receiving your refund are set out in our . Note that opened or unsealed supplements cannot be returned for health and hygiene reasons.
Refunds for cancellations
Refunds for cancelled orders are issued to your original payment method. Cancellations before dispatch are refunded promptly; for cancellations after delivery, refunds follow the timing in our Refund Policy (within 14 days of us receiving the returned goods).
Contact
Need to cancel or change an order? Email with your order number.